The company said one of its wrapping machines developed a temporary issue that makes it possible for a thin strip of film to remain on the slice even after it's been removed from the wrapper.
Kraft Heinz says its Velveeta Shells & Cheese cups are "ready in 3 1/2 minutes." The proposed class action lawsuit counters that microwaving is one of several steps and seeks $5 million in damages.
Kraft Heinz will reimburse up to 18,000 customers $20 each to buy or bake desserts without cream cheese, which is harder to come by this holiday season. Here's how the (cheesy) promotion works.
The contaminants may have been accidentally mixed into the product during the manufacturing process, Kraft Heinz says. No illnesses have been reported.