GPB Passport FAQ
What is GPB Passport?
GPB Passport is a new donor benefit which provides GPB supporters extended on-demand access to a vast library of quality public television programming online and on your mobile device. This is one of the many donor benefits GPB provides, including our Passport Preview printed newsletter and invitations to special events and screenings.
Why is GPB making this service available?
As more and more people are watching television content on demand on computers and digital devices, GPB Passport gives GPB donors a way to enjoy extended access to PBS and GPB content on platforms including computers, smartphones, tablets and streaming video devices like Apple TV and Roku.
Who is eligible for GPB Passport?
GPB Passport is a popular new donor benefit from GPB. GPB Passport begins with a yearly contribution of at least $60 or an ongoing monthly Sustaining contribution of $5 or more. Many donors contribute $10, $15 or $20 per month or more.
How can I activate my GPB Passport account?
If you are an active GPB donor giving at least $60 (or $5 monthly), and we have a valid email address on file, you may have already received an email with activation instructions (remember to check your SPAM folders).
Check out this short, fun video to see how to activate your GPB Passport account.
If you did not receive your GPB Passport activation email, call1.800.222.4788 or email firstname.lastname@example.org.
What kind of content is available on GPB Passport?
With GPB Passport you can access tens of thousands of hours of your favorite public TV programs including drama, science, history, nature and the arts. Notable titles include Poldark, World on Fire and Victoria, along with Nature, NOVA, Antiques Roadshow, Finding Your Roots, Great Performances, The Great British Baking Show and many more. The GPB Passport library is always growing, so check back frequently to see what's new. At this time, there are no plans to incorporate PBS Kids content into GPB Passport.
How can viewers find content that's available on GPB Passport?
GPB supporters who wish to take advantage of GPB Passport must activate their account for access. They will be asked to register to confirm their identity and membership status in order to start enjoying GPB Passport. These videos are only available to users who are registered for GPB Passport.
To find GPB Passport videos, simply look for the distinctive compass icon:
Can I access Passport content on all devices and platforms?
GPB Passport content is currently available via:
- Desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer
- PBS Video Apple iOS and Android apps for smartphones and tablets
- Apple TV
- Apple TV 4th Generation
- Roku and Roku TV
- Amazon Fire TV
- Amazon Fire Stick
- Android Smart TVs
Need Help Using Passport with you Apple TV Roku Device or Amazon Fire TV?
To setup GPB Passport for your streaming device, please check out the following how-to videos:
- Apple TV Setup Instructions
- Roku Setup Instructions
- Amazon Fire TV or Android Smart TV Setup Instructions
I am a member of another PBS station. Am I entitled to GPB Passport?
GPB Passport is only available to donating members of GPB. However, many PBS stations across the country are introducing this new benefit to their members.
Will there still be free streaming on GPB.org and PBS.org?
PBS and GPB content will continue to be available for free on the GPB.org website, and other digital platforms. GPB Passport provides extended access to the rich library of content for GPB members to enjoy.
Certain content, including kids, news and public affairs programs such as Cyberchase, Bob the Builder, Thomas & Friends as well as FRONTLINE, PBS NewsHour, Independent Lens and POV, will remain accessible to everyone.
I'm not seeing my favorite PBS show in GPB Passport. Why not?
Initially, hundreds of hours of on-demand content will be available via GPB Passport. This library of content will continue to grow over time as more titles are added.
How does GPB Passport align with the mission of public television?
GPB content is shared widely with the public on-air, online and on mobile devices after a program airs – that has not changed. GPB Passport goes one step further by offering extended access to additional content for members.
Is GPB Passport available outside the U.S.?
Streaming video from GPB – including video that this available to GPB donors – is only available within the United States.
I just made a donation today, why can’t I activate GPB Passport?
Watch your inbox for an email inviting you to activate your GPB Passport account. Your activation email will be sent to the email address you entered when making your donation once your contribution is processed. If you have further questions, please email email@example.com.
I’m seeing a message that says I already activated, but I can’t remember how to sign in.
At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.
I cannot afford to donate at this time. Is there a way for me to view this content?
All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.
For more information and technical support for GPB Passport, please visit PBS Help.