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News Articles: Southwest Airlines

Travelers wait in line at the Southwest Airlines ticketing counter at Nashville International Airport after the airline cancelled thousands of flights in Nashville, Tennessee, on December 27, 2022.

Tagged as: 

  • National

Biden wants airlines to pay passengers whose flights are hit by preventable delays

No airline currently offers cash compensation in addition to refunds or amenities. The White House plans to change that. The move comes after a chaotic holiday travel season.

May 08, 2023
|
By:
  • Juliana Kim
Southwest Airlines Chief Operating Officer Andrew Watterson is scheduled to testify before a Senate committee on Thursday to discuss the cancellation of nearly 16,700 flights in December.

Tagged as: 

  • Business

Southwest's COO will tell senators 'we messed up' over the holiday travel meltdown

NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.

February 08, 2023
|
By:
  • Joe Hernandez and
  • Vanessa Romo
In his State of the Union address, President Biden delivers remarks on tackling what he calls "junk fees," or the unknown added costs that get tacked onto hotel, airline and other bills in the travel and entertainment sectors.

Tagged as: 

  • Politics

Biden calls for passage of a bill to stop 'junk fees' in travel and entertainment

In his State of the Union speech, President Biden addressed the Junk Fees Prevention Act, which aims to limit the hidden fees and charges that exist in the entertainment and travel industries.

February 08, 2023
|
By:
  • Deepa Shivaram and
  • Emily Olson
Southwest canceled more than 16,700 flights over several days in late December, leaving thousands of travelers stranded for days. Now lawmakers are attempting to hold airlines to account for disruptions and cancellations with a new Airline Passengers' Bill of Rights.

Tagged as: 

  • Law

An Airline Passengers' Bill of Rights seeks to make flying feel more humane

The meltdowns that recently brought flights to a halt have prompted lawmakers to draft new rules for airlines. The changes would give travelers at least $1,350 if bumped from an overbooked flight.

February 07, 2023
|
By:
  • Vanessa Romo
Travelers wait in line at the Southwest Airlines ticketing counter at Nashville International Airport after the airline canceled thousands of flights in Nashville, Tenn., on Dec. 27, 2022. The Department of Transportation is investigating the disaster, which led to $220 million in losses for Southwest

Tagged as: 

  • Business

Southwest faces investigation over holiday travel disaster as it posts a $220M loss

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

January 26, 2023
|
By:
  • Kaitlyn Radde
Stranded Southwest Airlines passengers look for their luggage in Chicago last month.

Tagged as: 

  • Business

Southwest promoted five executives just weeks after a disastrous meltdown

The airline has promoted some senior-level officials after a historic failure that affected hundreds of thousands of passengers during peak holiday travel.

January 10, 2023
|
By:
  • Bill Zeeble
Southwest Airlines says more than 16,700 of its flights were cancelled between Dec. 21-31, which will cost the company as much as $825 million.

Tagged as: 

  • Business

Southwest Airlines' holiday chaos could cost the company as much as $825 million

Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.

January 06, 2023
|
By:
  • Giulia Heyward
A Delta Air Lines plane takes off from Hartsfield-Jackson Atlanta International Airport in Atlanta, Nov. 22, 2022. Delta announced Thursday, Jan. 5, 2023, that it will provide free Wi-Fi service on most of its U.S. flights starting in February.

Tagged as: 

  • News

Delta says free Wi-Fi coming to many US flights next month

Delta Air Lines says it will start providing free Wi-Fi for all passengers on most of its U.S. flights starting next month.

January 06, 2023
|
By:
  • Associated Press
Travelers are shown lining up at the check-in counters for Southwest Airlines in Denver International Airport, Friday, Dec. 30, 2022, in Denver.

Tagged as: 

  • Business

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

January 04, 2023
|
By:
  • The Associated Press
Travelers wait in line before passing through a security checkpoint at Denver International Airport on December 28, 2022 in Denver, Colorado.

Tagged as: 

  • National

Flight fare prices skyrocketed following Southwest's meltdown. Was it price gouging?

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

December 30, 2022
|
By:
  • Emily Olson
A woman walks through unclaimed bags at Southwest Airlines baggage claim at Salt Lake City International Airport on Thursday, as the carrier canceled another 2,350 flights after a winter storm overwhelmed its operations days ago.

Tagged as: 

  • National

Southwest plans on near-normal operations Friday after widespread cancellations

Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.

December 29, 2022
|
By:
  • Emma Bowman and
  • Jennifer Ludden
Airline staff search through unclaimed luggage at the William P. Hobby Airport on Wednesday in Houston.

Tagged as: 

  • National

Unclaimed luggage piles up at airports following Southwest cancellations

After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.

December 29, 2022
|
By:
  • Giulia Heyward
Travelers wait next to their luggage near the Southwest Airlines baggage claim area at the Nashville International Airport after the airline canceled thousands of flights in Nashville, Tenn., on Tuesday.

Tagged as: 

  • National

Southwest cancels another 4,800 flights as its reduced schedule continues

The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.

December 28, 2022
|
By:
  • Emily Olson
A flight board shows canceled flights at the Southwest Airlines terminal at Los Angeles International Airport on Monday.

Tagged as: 

  • Weather

The blizzard is just one reason behind the operational meltdown at Southwest Airlines

Southwest isn't the only airline experiencing delays and cancellations, but it is by far the worst-hit, with about 5,500 of its flights canceled across the country in the last two days.

December 27, 2022
|
By:
  • Scott Neuman and
  • Jennifer Ludden
Southwest Airlines is conducting an internal investigation into an incident where a pilot signed off with the phrase "Let's go, Brandon," which conservatives are using to insult President Biden.

Tagged as: 

  • National

A Southwest pilot is under investigation for the divisive phrase 'Let's go, Brandon'

The airline said it will address the situation with the pilot and that it doesn't condone employees sharing personal political opinions while working or tolerate behavior that leads to divisiveness.

November 01, 2021
|
By:
  • Deepa Shivaram
  • Load More

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