The U.S. Transportation Department ordered Southwest Airlines to pay a $140 million civil penalty as part of an agreement over operational failures that stranded millions of passengers a year ago.
A major blizzard set off a series of issues last year that forced the airline to cancel more than 16,000 flights, stranding passengers across the U.S. Southwest says this year will be different.
No airline currently offers cash compensation in addition to refunds or amenities. The White House plans to change that. The move comes after a chaotic holiday travel season.
NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.
In his State of the Union speech, President Biden addressed the Junk Fees Prevention Act, which aims to limit the hidden fees and charges that exist in the entertainment and travel industries.
The meltdowns that recently brought flights to a halt have prompted lawmakers to draft new rules for airlines. The changes would give travelers at least $1,350 if bumped from an overbooked flight.
The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.
The airline has promoted some senior-level officials after a historic failure that affected hundreds of thousands of passengers during peak holiday travel.
Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.
Delta Air Lines says it will start providing free Wi-Fi for all passengers on most of its U.S. flights starting next month.
Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.
Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.
Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.
After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.
The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.