The Next Generation 911 system would include technology used to improve response times.

The 988 Suicide & Crisis Lifeline is now operational nationwide. Some of the phone counselors say they need help dealing with abusive callers who keep them on the line and sexually harass them.

Researchers are helping Missoula county officials learn who’s calling 911 during heat waves. Rural callers are disproportionately affected, prompting emergency planners to rethink their approach.

More cities are adopting alternative response models, where mental health clinicians respond instead of police. The question of who to send usually rests with 911 workers, who are often overworked and overstressed.

The calls raise questions about the May 20, 2023, incident and how the shooting was handled by officers with the Indianola, Miss., Police Department.

A series of miscommunications from nearly 400 members of law enforcement led to long wait times for those stuck inside Robb Elementary School, where 19 students and two teachers died.