Employees from the non-profit group Enroll America had partnered with healthcare navigators to help people sign up for insurance under the Affordable Care Act Tuesday, but website issues dashed their plans.
Instead, Enroll America staffers handed out information and gave presentations to the public at the East Point branch of the Atlanta-Fulton Public Library System.
“Our research suggests that 78 percent of those that will benefit from this either by gaining coverage or gaining better coverage don’t know about the options just due to you know all the back and forth over the last couple years or so and so that’s really what we’re trying to change,” explained Dante McKay, the State Director for Enroll America in Georgia. “We’re just trying to get the word out to move that 78 percent from not knowing to 100 percent that do.”
Bill Rutherford came to the library to enroll in the ACA and sat through the Enroll America presentation. He then tried to log on to Healthcare.gov to see what insurance options were available.
“Please wait, we have a lot of visitors on our site,” Rutherford read from the library computer screen.
He was not able to create a Healthcare.gov account in order to review the new insurance offerings.
“They told us that day one it’s going to be ok to sign up. So, you know, I’m kind of disappointed. It should be ready,” said Rutherford. “I’m going to log out and maybe try tomorrow. Now, if tomorrow [it’s] a problem, then I need to call my Congressman.”
According to the Healthcare.gov Twitter feed, they are working to correct problems with the website and the hotline.
Enroll America workers will be holding more information sessions throughout the week.