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Friday, July 19, 2013 - 3:55am

WORKING: Fixing Your Screw-Ups

Updated: 1 year ago.
Saying “I’m sorry” is hard, no matter the setting. At work, it can be even more challenging. Brandon Smith explains the two-step process for repairing the damage when you mess up and how that differs for your boss, your co-workers and your customers. (Photo Courtesy of Noel Abejo via stock.xchng.)

We all mess up at work, letting down our co-workers or our boss or the whole place. We’re human, after all.

So when you make mistakes, how easy is it to make things right? Professor, consultant and career coach Brandon Smith is back to talk about the best ways to do that -- and explain the different approaches, depending on whom you’re talking to.

Brandon Smith teaches about leadership, communication, and workplace culture at Emory University's Goizueta Business School. More of his advice is on his blog and at theworkplacetherapist.com. While you’re there, ask him your workplace or career question. We might answer you in a future radio segment.

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