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Monday, July 16, 2012 - 1:00am

Comcast Complaints Continue

Updated: 2 years ago.
Savannah City Manager Rochelle Small-Toney plans to call Comcast representatives before City Council once again to address customer service problems that continue. (photo City of Savannah)

Savannah city council members are hearing complaints again about the city's monopoly cable provider.

City officials are calling the company back to explain problems.

City officials decided in April that Comcast had adequately addressed more than 350 complaints filed since January.

But city council members say, the problems continue.

City of Savannah spokesman Bret Bell says, state law limits the municipal government's authority in how Comcast deals with its customers but adds that there are options on the table.

"Our two main recourses out there are working with the state and seeking competition," Bell says. "In the end, we hope that working hand-in-hand with Comcast again will be adequate."

Comcast isn't just getting poor marks in Savannah.

The company recently tied with AT&T as the second-worst company for customer service according to an M-S-N-Money survey.

"Under state law, the City of Savannah only has authority over customer service issues," Bell says. "So we cannot regulate or dictate the level of actual service out there."

City Manager Rochelle Small-Toney says, she plans to have a company representative address complaints again within a month.

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