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WORKING: Defusing Conflict Fast

(Photo Courtesy of Andy Steel via stock.xchng.)
(Photo Courtesy of Andy Steel via stock.xchng.)

Ever get into an argument at work? What about an all-out screaming match?

You can’t leave your emotions at the door when you come to work everyday, so these conflicts are going to happen. And, in truth, conflict can be productive and useful in the right circumstances when it helps us become better.

So how do you keep things from boiling over and keep them at a productive simmer instead? Our workplace expert Brandon Smith has some words and phrases bosses and workers can use to accomplish that on this week’s Working on GPB Radio.