Spc. Lance Pilgrim was among the first Army troops to enter Iraq in March 2003. Eventually, he was diagnosed with post-traumatic stress disorder and died from an accidental overdose in 2007 at the age of 26.
His father, Randy Pilgrim, says he first realized something was wrong when his son broke down at the sight of an animal that had been run over. The image had triggered the memory of a traumatic time overseas.
"We tried once to go around bodies in Iraq, but we were ambushed. So we were told from then on, don't let anything slow you down," Lance Pilgrim told his father. "I had to run over people. ... I don't think I'll ever get that out of my mind."
That same summer, he started managing his panic attacks with pain medication. His mother, Judy Pilgrim, says he became dependent on it.
Then he started leaving the base without permission, showing up at home in the middle of the week. He finally got an Other Than Honorable Discharge, which meant his service in Iraq no longer qualified him for veterans benefits or military funeral honors when he died.
Lance Pilgrim fought to recover those benefits, writing the VA a letter in 2004 telling them his "zeal for life" was gone.
"He was trying extremely hard to get back on track, but he went from a strong, independent young man to just he couldn't do anything on his own anymore, he was just almost helpless," Randy Pilgrim says.
Lance Pilgrim got a new tattoo of a spider web, and when his mother asked him what it meant, he said, "Well, that's what I feel like I'm caught up in."
Randy Pilgrim remembers noticing his son felt troubled two days before he died.
"I remember him driving up, and I know he felt he had let me down, and I wish I had been more supportive at that moment," he says. "Now, if I could do it all over again, I'd give him a big hug and just say, 'Don't let this be a stumbling block for you.' And, you know, I didn't do that. And it was the last time I saw him alive."
He had panic attacks the day he died, Judy Pilgrim says. She says her son had been wrongly prescribed hydrocodone, a pain reliever. "He was not supposed to have it, because he had had problems with it. And he died from an accidental overdose," she says.
The Pilgrims filed a civil lawsuit against the U.S. Department of Veterans Affairs claiming negligence in the treatment of their son. StoryCorps reached out to the VA and received confirmation that the case was settled in 2011. A spokesman for the U.S. attorney's office, which represented the VA, said, "We have no additional comment on this case other than what is in the public record."
Randy Pilgrim says they also asked for a military funeral for their son, but they were denied.
"He did everything his country asked him to do," Judy Pilgrim says.
It wasn't until 2009 two years after Lance Pilgrim's death that the Army changed his discharge to "honorable" and his parents received his medals.
Audio produced for Weekend Edition Saturday by Yasmina Guerda.