Fri., March 2, 2012 5:45pm (EST)

WORKING: Before You Click 'Send'
By Joshua Stewart
media link
Updated: 2 years ago

ATLANTA  —  
Email is an essential communication tool these days, but when and how we use it are sometimes counterproductive. Our workplace expert Brandon Smith helps us decide when it makes sense to send a quick email and when we should pick up the phone instead. (Photo Courtesy of <a href=http://www.flickr.com/photos/timpatterson/476098132/>Tim Patterson via Flickr</a>.)
Email is an essential communication tool these days, but when and how we use it are sometimes counterproductive. Our workplace expert Brandon Smith helps us decide when it makes sense to send a quick email and when we should pick up the phone instead. (Photo Courtesy of Tim Patterson via Flickr.)
Chances are you sent an email today, one of the roughly 300 billion sent across the world today along.

It’s also likely some of the work emails you sent could have been handled with a phone call (and in some cases, handled better).

Our go-to workplace expert Brandon Smith helps us understand when we are hurting our effectiveness by emailing instead of picking up the phone.

Brandon Smith teaches about leadership, communication, and workplace culture at Emory University's Goizueta Business School. More of his advice is on his blog and at theworkplacetherapist.com. And while you’re there, ask him your workplace or career question. We might use your question on a future radio segment.