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A GPB Production

King of Calls

Just about every American has had contact with an Indian call center and spoken with a young, earnest sales representative with a non-Indian name such as James or Jennie. But what is it like within the world of these businesses of the 21st century? The King of Calls gives viewers an insider's look at the other side of American business outsourcing. The documentary follows hopeful Indian
sales agents as they embark on a mission impossible. Equipped with their new American names and rudimentary English, they are thrown into the fray of telephone sales, hoping to connect and sell to clients a continent away. The King of Calls reflects a world at the frontier of globalization. And as always in India, happiness and misery are close companions.

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Episode 3